associated training books

Interpersonal/Soft Skills Training Books

Welcome to the interpersonal/soft skills training books page. Please select which area of interpersonal skills interests you:

Presentation Skills | Assertiveness | Business Writing Skills | Communication Skills | Diversity

Interpersonal/Soft Skills Training

Even if you have the knowledge to be the best employee in the world, a lack of soft skills can adversely affect you at critical times when you need to develop trust and establish rapport with either fellow employees or potential/existing customers.

Interpersonal (soft) skills are needed along with technical skills, knowledge and ability in order to make you or your employees as effective as they can be. These soft skills are used in a variety of everyday business circumstances, such as to influence and persuade others, selling, negotiating, leading/managing, handling complaints effectively etc.

In some cases, these skills should be learned first, as a salesperson can be the best seller in the world but if they immediately appear abrasive to the customer it is likely the telephone will be put down on them before they can even begin their sales pitch, meaning no sale and, no money for your business.

Interpersonal/Soft Skills Training Courses

We offer a number of interpersonal/soft skills training courses, both online and classroom-based. Click on the links below to read more about the courses we offer:

Classroom-based Interpersonal/Soft Skills Training Courses

The following interpersonal/soft skills training courses are available at venues across the UK:

• Classroom Interpersonal Soft/Skills Training Courses
• Effective Presentation Techniques
• Professional Customer Care
• Time Management
• Professional Telephone Techniques
• Assertiveness
• Developing Creativity and Innovation in the Workplace
• Effective Communication and Influencing Others
• Business Writing Skills
• Internal Auditor Training ISO9001:2000

Online Interpersonal/Soft Skills Training Courses

The following interpersonal/soft skills training courses can be taken online. They come with single user, 1 year licenses which means you can study at your own pace and in your own time.

• Presentation Skills
  • Preparing Presentations
  • Giving Presentations

• Customer Care
  • Caring For Your Customers
  • Putting Customers First
  • Quality in Practice

• Time Management
  • Time Management

• Assertiveness
  • The Assertive Manager

• Business Writing Skills
  • Effective Writing
  • Report Writing

• Meetings
  • Introduction to meetings & Meeting Types
  • Meeting Planning and Preparation
  • Conducting Effective Meetings
  • Meeting Behaviour
  • Virtual Meetings

• Communication Skills
  • The Persuasion Process
  • Introduction to Persuading and Influencing
  • An Introduction to Listening
  • Becoming a Better Listener
  • Removing the Barriers to Listening
  • Questioning Skills

• Diversity
  • Diversity

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For further details about how we can help your business with its training needs, contact our sales team:
Telephone: 0115 984 9940
Fax: 0115 921 5352
contact@associatedtrainingbooks.co.uk

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